Shipping and Return Policy

Our Shipping & Return Policy

Crystal’s Raw Honey has a 100% satisfaction guarantee

You may return any item purchased from Crystal’s Raw Honey for any reason within thirty (30) days of purchase. Shipping and handling charges are non-refundable. Crystal’s Raw Honey reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. To make a return by mail: send your purchase and receipt to our Returns Department. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30-day period. Crystal’s Raw Honey Attention: Returns Department 96 Dudley Road Billerica, MA 01821

To make a return to our store in Billerica, MA;

Bring your purchase and receipt to Crystal’s Raw Honey @ 96 Dudley Road, Billerica MA 01821, M-F, 9am – 3pm and receive a refund to original form of tender. Refunds for unopened items will be issued via your original form of payment with one exception being PayPal. Online orders paid for with PayPal and returned to a Crystal’s Raw Honey retail store will be refunded via PayPal.
If you still have questions?
Our professional staff is ready to help you. Please call Customer Service at (978) 667-5380, Monday - Friday 9:00 AM - 9:00 PM EST, or email us here at